Shipping policy

Shipping Policy

Thank you for choosing Postman Supply as your trusted online shopping destination. We want to ensure that your shopping experience is seamless and enjoyable, including the shipping process. Please take a moment to review our shipping policy to understand how we handle orders, deliveries, and any associated costs.

1. Order Processing

  • All orders are processed and dispatched within 3-5 business days (excluding weekends and holidays) from the date of purchase.
  • We will provide an order confirmation email with your order details and tracking information once your order is shipped.

2. Shipping Methods and Rates

  • We offer a range of shipping options to best suit your needs. Shipping methods and rates are calculated at checkout based on your location and selected shipping method.
  • We provide both domestic and international shipping. Please note that international orders may be subject to customs and import duties, which are the responsibility of the customer.

3. Shipping Times

  • Shipping times may vary depending on the shipping method selected and your location.
  • For domestic orders, standard shipping typically takes 3-7 business days.
  • International shipping unavailable at this time.

4. Order Tracking

  • You will receive a tracking number with your shipping confirmation email. Use this number to track the status and location of your package.
  • Please allow some time for tracking information to be updated by the carrier.

5. Order Changes and Cancellations

  • If you need to make changes to your order or cancel it, please contact our customer support team within 24 hours of placing the order. Once the order is processed, we may not be able to make changes or cancel it.

6. Undeliverable Packages

  • In the event that a package is undeliverable due to incorrect shipping information provided by the customer, the customer is responsible for any additional shipping costs to re-send the package.

7. Lost or Damaged Items

  • If your order is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and may request additional information to process a replacement or refund.

8. Returns and Exchanges

  • For information on our returns and exchanges policy, please refer to our dedicated Returns and Exchanges Policy page.

9. Contact Us

  • If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. You can reach our customer support team at support@postmansupply.com]

We appreciate your trust in Postman Supply. Your satisfaction is our top priority, and we are here to ensure a smooth and reliable shopping experience. Thank you for choosing us for your online shopping needs.